Survey of patients reveals average of 97.6% satisfaction rate for five tracked parameters across all seven Arizona locations
Valley Perinatal Services today announced that its 2017 study of patient satisfaction survey yielded near-perfect marks across all of its seven clinical offices. Each Valley location surveyed 80% of patients during the 2017 calendar year, focusing on the following parameters: Ease of Appointment Setting, Office Environment, Courteous Staff, Provider Engagement, and Likelihood to Refer a Friend.
Overall the results were very consistent. Courteous Staff scored the highest, averaging 98.4% satisfaction across all offices, while Provider Engagement and Office Environment each earned 98.2% satisfaction. Refer a Friend followed with a 97.8% satisfaction score, and Ease of Appointment Setting scored a 96.5%.
“Patient satisfaction is vital to our business as we assist mothers-to-be,” said Dr. John Elliott, medical director of Valley Perinatal Services. “We are pleased to receive such high patient survey ratings and will continue to monitor survey responses closely to make sure we’re meeting the needs of our patients.”
As to how specific offices scored, the Scottsdale clinic achieved a 99% satisfaction rating in all categories except “Ease of Appointment Setting” which scored a 96%. Tucson scored 100% for “Provider Engagement,” 99% for “Courteous Staff, Office Environment and Refer a Friend, and a 98% for “Ease of Appointment Setting.” Chandler, Gateway, Glendale, Mesa and Phoenix also scored high marks in all 5 areas, further contributing to Valley Perinatal’s stellar results.
“Our ongoing vigilance in patient satisfaction is key to providing quality services for our patients and ultimately achieving the best possible outcomes,” said Berkeley Geddes, CEO of Valley Perinatal Services. “We look forward to continually improving our services based on the indispensable feedback we receive from our patients.”
Valley Perinatal continually provides patient satisfaction surveys and monitors results monthly as well as quarterly to ensure each practice location maintains the high level of satisfaction that patients have come to expect.